2018 MLA Annual Conference

Usability testing can not only help you improve your library website, it can also be an opportunity to engage with and build empathy for your users. Members of the Hennepin County Library website team will highlight how they embrace website usability testing as an ongoing conversation with the public and staff. They will share tips they have learned about making the process meaningful, ongoing, and inclusive. If you would like an introduction to usability testing or would like to expand usability testing at your library, the lens of community engagement will give you a richer understanding of how to make the most of this tool.